Use our cloud services to accelerate your journey to cloud, driving cost efficiency, increased productivity, sustainability and faster time to market
All entire cloud based products, right within your browser
Trusted by Companies all over the world
Improve customer experience with a remote-ready & feature-rich cloud based solutions
Enhance your Business with Call center solution including IVR System, CRM with 45 Fields, ACD Software &Predictive Dialer with more advanced features
Greet Professionally, Efficiently Route Calls, Answer from anywhere, record calls with IVR
Allow businesses to proactively send communications to customers for promoting business
Missed call services help small and large business owners to efficiently connect with their customers.
Click to Call APIs — Add the Easy-to-Setup Click to Call on All Your Portals and Boost Lead Generation.
Power your services with real-time speech-to-text and text-to-speech APIs
Choose the right Call tracking Solution for marketing campaigns, improve customer service, and gain insights into customer behaviour.
Complaint Management IVR with CRM
IVR for complaint management with CRM is a real value addition in customer care operation.
OPD management IVR with CRM significantly enhance the efficiency of healthcare service.
Provide quick and personalized responses to manage customer interactions, provide support, and promote products and service
Aria SMS allows businesses to send timely notifications and alerts to customers via text message
Provide all communication channels (e.g., phone, SMS, online chat, and email) connect and integrate to provide a seamless customer experience
Explore the connectivity with our cloud
Aria Telecom is 20+ years R&D based Cloud Services provider Company which can be further customized & integrated with other applications.
Our Cloud services encompass a wide range of services delivered over the internet, enabling businesses and individuals to access computing resources, storage, applications, and more without the need for local infrastructure.
Today’s enterprises need to securely connect people, apps and networks everywhere. But how do you tame complexity and maintain control? Our connectivity cloud helps you improve security, consolidate to reduce costs, and move faster than ever.
Emerging Trends in Our Cloud Products
Artificial Intelligence: Cloud-based AI and ML services enabling advanced analytics.
Edge Computing: Bringing computation closer to the data source to reduce latency.
Hybrid and Multi-Cloud Strategies: Using multiple cloud providers to avoid vendor lock-in and optimize performance.
Application Development: Facilitating application deployment and management in a cloud-agnostic manner.
Cloud Telephony Price
10% Discount on Yearly Plan
Cloud Call Center /Agent
- Click to call
- Dedicated Incoming number
- 30 Days Call Recording
- Predictive Dialing
- Incoming IVR
- Mobile App
- Agent UI
- Live Monitoring
- MIS Call Reports
- APIs available
- SIM/SIP required for outbound
- Unlimited calls
Outbound IVRS
- Fixed Voice file play
- Interactive IVRS
- DTMF Input x
- Live Monitoring
- MIS Call Reports
- APIs available
- SIM/SIP required for outbound
Click to call API
- Single & bulk Number API
- Recording File API
- Useful to integrate with your CRM/API
- Help to secure your data
OPD IVR Appointment booking IVRS
- Dedicated IVR Number
- Useful for Dr Clinic ,Nursing Home & Hospitals
- HMS Integration APIs
- AI Voice based & DTMF
- Mobile APP for Doctor
- Postpone/ Cancel all Appointment on single click
- Help to reduce Queues at clinic
- SMS alert cost extra
Complaint Management IVRS with CRM
- Fully automated IVRS for Complaint booking
- Complaint distributiong
- Escalationg
- MISg
- Technician / Engineer Performance Reportg
- 30 days Call Recording
Cloud Call Center /Agent
- Click to call
- Dedicated Incoming number
- 30 Days Call Recording
- Predictive Dialing
- Incoming IVR
- Mobile App
- Agent UI
- Live Monitoring
- MIS Call Reports
- APIs available
- SIM/SIP required for outbound
- Unlimited calls
Outbound IVRS
- Fixed Voice file play
- Interactive IVRS
- DTMF Input x
- Live Monitoring
- MIS Call Reports
- APIs available
- SIM/SIP required for outbound
Click to call API
- Single & bulk Number API
- Recording File API
- Useful to integrate with your CRM/API
- Help to secure your data
OPD IVR Appointment booking IVRS
- Dedicated IVR Number
- Useful for Dr Clinic ,Nursing Home & Hospitals
- HMS Integration APIs
- AI Voice based & DTMF
- Mobile APP for Doctor
- Postpone/ Cancel all Appointment on single click
- Help to reduce Queues at clinic
- SMS alert cost extra
Complaint Management IVRS with CRM
- Fully automated IVRS for Complaint booking
- Complaint distributiong
- Escalationg
- MISg
- Technician / Engineer Performance Reportg
- 30 days Call Recording
Our Use Cases of Cloud Services
Save time and money with a remarkably simple managed cloud hosting platform that delivers unbelievable performance and value.
- IVR Systems: Interactive Voice Response systems route calls to the appropriate departments or agents based on caller input.
- Automated Call Distribution (ACD): Efficiently directs incoming calls to available agents, reducing wait times and improving customer satisfaction.
- Call Recording: Records calls for quality assurance, training, and compliance purposes.
- Voicemail to Email: Sends voicemail messages to email, ensuring no important messages are missed.
- Automatic Speech Recognition (ASR): Our ASR technology converts spoken language into text. By recognizing and interpreting customer speech, ASR enables more natural and efficient interactions with IVR systems.
- Text-to-Speech (TTS): Our TTS technology converts text into spoken words. This allows IVR systems to deliver responses and information to customers in a clear and human-like voice
- Outbound Calling: Automates outbound calls for marketing campaigns, surveys, and promotions.
- Lead Management: Integrates with CRM systems to manage leads and track call outcomes.
- Click-to-Call: Embeds call buttons in websites or emails, allowing customers to connect with sales teams instantly.
- SMS Campaigns: Sends promotional messages and updates to customers via SMS.
Remote Work and Collaboration
- Virtual Phone Numbers: Allows employees to make and receive calls from any location using a virtual number.
- Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
- Softphones: Software-based phones that run on computers or mobile devices, enabling communication without physical phones.
- Business Continuity and Disaster Recovery
- Redundancy: Ensures communication systems remain operational during outages or disasters with cloud-based redundancy.
- Scalability: Quickly scales up communication capacity during peak times or emergencies.
Healthcare
- Appointment Reminders: Sends automated reminders to patients about upcoming appointments.
- Telemedicine: Facilitates remote consultations and follow-ups with patients.
- Emergency Notifications: Sends urgent notifications to patients or staff during emergencies.
E-commerce and Retail
- Order Notifications: Sends order confirmations, shipping updates, and delivery notifications to customers.
- Customer Support: Provides support through voice and SMS channels, handling inquiries about products, orders, and returns.
Education
- Attendance Notifications: Sends automated attendance alerts to parents.
- Exam Reminders: Notifies students about upcoming exams and deadlines.
- Virtual Classrooms: Facilitates remote learning through integrated voice and video communication tools.
Financial Services
- Fraud Alerts: Sends automated alerts to customers about suspicious activities.
- Loan Application Updates: Keeps customers informed about the status of their loan applications.
- Customer Support: Provides secure and efficient support for account inquiries and transactions.
Travel and Hospitality
- Booking Confirmations: Sends automated booking confirmations and reminders to customers.
- Customer Service: Manages inquiries about reservations, cancellations, and travel information.
- Feedback Collection: Conducts automated surveys to gather customer feedback post-travel or stay.
Powered by an intelligent global network, our cloud services is a unified platform that helps your business work, deliver, and innovate everywhere.
Whether you're looking for Cloud services or products with AI technology, IVR, ACD, CRM , Integration with other application the Aria has the services to help you build business with increased flexibility, scalability, and reliability.
FAQ
What is cloud telephony?
Cloud telephony, also known as hosted telephony, is a technology that delivers voice communication services over the internet. It replaces traditional phone systems and infrastructure with cloud-based solutions, enabling businesses to manage calls, messaging, and other communication needs through cloud-based application.
Can I keep my existing phone numbers when switching to cloud telephony?
- Cost Savings: Reduces infrastructure and maintenance costs.
- Scalability: Easily scales to meet business demands.
- Flexibility: Supports remote work and can be accessed from anywhere.
- Integration: Seamlessly integrates with CRM and other business tools.
- Reliability: High availability with redundancy and failover options.
- Security: Provides encryption and compliance with industry standards.
How is cloud telephony different from traditional telephony?
Cloud telephony leverages the internet to deliver services, eliminating the need for physical phone lines and hardware. Traditional telephony relies on PSTN and requires on-premise PBX systems. Cloud telephony offers greater flexibility, scalability, and cost-efficiency compared to traditional systems.
Can cloud telephony integrate with other business applications?
Yes, cloud telephony services often integrate with CRM, helpdesk, email systems, and other business applications. This integration streamlines workflows, enhances productivity, and provides a unified communication experience.
What kind of businesses can benefit from cloud services?
Businesses of all sizes and industries can benefit from cloud services. It is particularly advantageous for companies with remote or distributed teams, customer support centers, sales teams, and any business looking to enhance its communication infrastructure.
What is the cost of cloud services?
Costs vary depending on the no of users, features, and usage. Common pricing models include subscription-based and usage-based plans.
Client Review
Adopting Aria cloud telephony for our infrastructure needs has streamlined our IT operations and significantly reduced our costs. The extensive range of services, has allowed us to build a robust, scalable, and reliable environment. The move to the cloud has also enhanced our disaster recovery capabilities, ensuring business continuity."
Aria Cloud services for Health care (hospital) has transformed how we manage patient relationships. The integrated platform allows us to provide personalized care and improve patient outcomes. The ability to access patient data securely from anywhere has been crucial, especially during the recent shift to telehealth services.
Cloud IVR platform's of Aria Telecom is ease of use, reliability, and interactive features have kept our customers engaged and connected.
Aria Cloud call center software has streamlined my business to a larger extent. It's 24*7 customer support makes it the best service provider in their industry. Till now, we haven't faced any issue with the service and we are hopeful for the future as well.
The quality of Cloud call recording software was really impressive. We are now looking forward to having a long-term partnership with them.
